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Add tracking numbers to orders

When you add a tracking number to an order, the customer’s order status page displays real-time shipping updates from the carrier.

Add a tracking number before you fulfill an order

If you have a tracking number before you fulfill an order, then you can add the number during the fulfillment process. The number is included in the shipping confirmation email that is sent to the customer.

Steps:

Add a tracking number after you fulfill an order

If you receive a tracking number after fulfilling an order, then you can add the number to the fulfillment. You can send the tracking number to your customer in a shipping notification email.

Steps:

  1. From your Shopify admin, go to Orders.
  2. Click the order number for the order you want to add a tracking number to.
  3. In the Fulfilled section, click Add tracking.
  4. In the Edit tracking dialog, enter your shipment’s tracking number.
  5. Shopify might recognize the tracking number format and choose a shipping carrier for you. If it doesn’t, or if it chooses incorrectly, then choose your shipping carrier from the Carrier drop-down menu.
  6. If your carrier isn’t fully supported by Shopify, or if you select Other from the Carrier drop-down menu, then you can enter the tracking URL manually. The URL is used on the order status page to link to the carrier’s tracking page. Make sure that you enter the complete URL (including the digits) that your carrier provided to track the shipment.
  7. Optional: If you don’t want to send a shipping update, then uncheck Send notification email to customer.
  8. Click Save.

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